On the last night of a 10k kilometer USA/Mexico tour, ending in La Paz, we realized that my husband’s passport was missing. While we don’t believe it was stolen, we remembered clearly the last place we had used it and when we saw it.
Fast forward – we knew we were sailing to Puerto Vallarta, and since there isn’t a consular office in La Paz, we planned to visit the consulate in PV to determine how to get out of/into the country.
Fill out all online forms in advance online reporting when/where your passport went missing. This triggers the next steps.
Fill out the form DS64 found on this page: https://travel.state.gov/content/travel/en/passports/how-apply/forms.html.
Be ready to fill out the form and have it printed at your hotel/internet cafe.
Get passport photos in advance to speed up the process.
Visit the Consular Office in Nuevo Vallarta, inside of Paradise Village. It’s inside the Plaza shopping center where the bus stops/taxi turn around is, just outside of the area’s only Starbucks. Proceed inside and go to the far west corner office of the 2nd floor. The office is open at 8:30am and closes around 2pm each day. You are not allowed to use cell phones inside, so if you have information on your phone you will need to access, print that information in advance or write it down on a piece of paper. You do not need an appointment as this is determined an “emergency”.
You can take the forms (along with a passport sized photo) to the US Consular Agency found here: https://goo.gl/maps/VjzWoSJrb24KRLyz7
What to bring: new passport photos without glasses, copies of the forms filled out online, color copies of your passport if you have them, details about where you lost the documents and/or police reports if your passport was stolen. Check in with security and meet with the very helpful staff there. You’ll likely need to fill out additional paperwork, but if you have copies of materials, it will go very quickly. We arrived at 8:35am, and we were the first ones in. We were out of there by 9am.
If you are flying within 24 hours, you’ll receive a letter that will get you out of Mexico and into the USA. If you are flying within a few days, you’ll likely get your temporary passport, valid for 1 year, the next day via Guadalajara. The agent will give you a piece of paper indicating when/who to call and what time/where to get your documents.
Call the number given on the sheet of paper to get your FedEx tracking number (this is not a regular tracking number) which is required to pick up your new documents. Likely the next day, you’ll travel to the office indicated to pick up your new documents. Ours was delayed two days, and when we went into the office downtown (after the consular office said it had arrived), they people at the FEDEX office said they didn’t have it. Press them. It will be in a different location as it’s a security document, and you may need a manager who knows this. You will have to show ID and also pay for the overnight package.
Go to the Immigration office inside the airport to replace your Mexican Visa (if that was lost as well). It will cost about $25 USD and is needed before going through immigration in Mexico.
Apply for a new passport before your temporary one expires in one year. Recommend ordering a passport card with your new passport – keep your passport locked up when not traveling by plane and only use your passport card, so you won’t be locked out of a country (easier to replace if it’s lost/stolen in the future).
Don’t lose the new one!